Communication and Customer Service Essay

The time that I was not satisfied with a service is the time I rented movies at the local tv set store. My business had nothing to with the experience or how I was treated during my rental. My complaint came the twenty-four hour period after when I returned the movies. When I return movies I always operate them back hours before they are due and I either rove them in the back can off or the front pretermit off, I rarely go into the store to return them.It was around 1pm when the movies were returned and subsequently on that day I got a phone call from the video store around 7pm with a message that my rentals were late. I told the employee that I returned them in the back drop off and to check it. Well this same vitrine of situation happened to me 3 weeks in a row. The 3rd time was the get straw so the next time I rented videos I make a complaint and told them how I felt and where I always drop the movies off when I return them.The complaint I made was delivered in a nice, p eaceful verbal manner. Since then I have no problems with getting phone calls for movies that arent late. I spoke to the employee directly so therefor I didnt send them an email about my complaint. If I did send an email it would be an assertive communication style email. It would be written professional and state my expectations of the company. I would not label or judge anyone or the company in any way in the email.